While many of these challenges impact healthcare providers on a variety of fronts it is particularly true in the area of Healthcare Revenue Cycle Management. It supports healthcare providers by helping them apply process automation to many of the most labor intensive, costly and error-prone activities within Healthcare Revenue Cycle Management.

These technologies help keep healthcare providers Revenue Cycle efficient and compliant, which accelerates cash flow, reduces accounts receivables and minimizes un-collectible debt write-offs.

Functional process areas for healthcare organizations to consider for Robotic Process Automation include:

Robotic process automation is not the first options when considering the implementation in the healthcare industry, but it is a place where it has the potential for great transformation.

It is essential to streamlining back-office processes eliminating paperwork and reducing the amount of time it takes to process files. However, it goes far beyond these simple tasks. It helps healthcare providers not only reduce costs and gain efficiency but also increase the quality of patient care and the amount of time spent with patients.

Before getting into the beneficial roles of RPA in the healthcare industry, let’s first examine the challenges facing by healthcare providers today.

Challenges in the healthcare industry:

With many moving parts within the healthcare industry, i.e. Patients, doctors, insurance companies, etc., there are many challenges facing in becoming more streamlined and efficient as a whole.

Some of the biggest operational challenges faced by healthcare providers include:

1. Rising Healthcare costs:  Macroeconomic factors like aging populations and insufficient public funding are challenging both receivers and providers of healthcare. Health care costs are expecting to grow 6.5% worldwide through next year alone. It is essential for health care systems to work towards more streamlined processes to save money and cut health care costs.
2. Lack of efficiency and customer experience: The quality of healthcare is increasingly important as patients begin to exercise their right to choose how and with whom they engage for their healthcare needs.
3. Changing demographics: Healthcare is an evolving and growth-oriented field with the number of patients increasing every year. According to the Global Health and Ageing report presented by the World Health Organization (WHO), The number of people aged 65 or older is projected to grow from an estimated 524 million in 2010 to nearly 1.5 billion in 2050, with most of the developing countries. There are major concerns that staffing levels will not be able to keep up with this increase in patients. The need for more efficient and accurate processes will continue to significantly increase for healthcare providers.

With these challenges in mind, let’s explore what roles RPA plays in the healthcare system and how it can transform the healthcare industry while restoring the balance between patients and providers.

RPA as a component of healthcare:

It is used to automate processes and can also deliver a wealth of data in a continuous feedback loop that can be used for performance improvement and optimization and this systems can collect data on how the process is working and use that information to improve the program with every cycle. Over time, the system improves itself, becoming even more efficient, more accurate and more helpful to the provider’s workload.

With a growing number of people entering the healthcare system in the years to come, It is an essential tool to healthcare providers in better-streamlining processes, saving on labor costs, gaining higher efficiency, and greatly increasing the quality of patient care.

Conclusions:

Whether you are a health system, physician group, health plan, self-insured organization or even a healthcare outsourcing provider your revenue cycle operation must provide continuous margin improvement while effectively driving financial results. RPA and business process experts can help you meet these challenges and spend more time focused on providing quality patient care.

You can reach me directly at support@wonderws.com to help you with RPA.

“Patient intake process offers a valuable opportunity to engage patients early on,before they see a provider”

As technology develops it infiltrates every aspect of medical billing, patient care, and practice management, one piece of day-to-day medical office operations has been largely spared: check-in. Even small practices with single healthcare providers can find themselves buried under hefty files for each patient.And as the healthcare system shifts from a fee-for-service model to one that emphasises value and accountability, providers are focusing more and more attention and resources on helping patients gain the skills they need to effectively manage their health.

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A patient may be tired, a foolproofrushed, worried, insecure, or ill. They are rarely in the right state of mind to answer medical questions.

First:

It’s an inefficient process since there’s obviously more involved in intake, from an administrative perspective, than just patient sign-in.

Second:

Many people are rightfully suspicious about downloading files off websites. Even if they don’t think their healthcare provider would intentionally infect their computer, you never know what malicious files are floating around.

Third:

Most of the people don’t have printers at home these days. With the ease of transferring files and storing information on cloud services, printers are falling out of style. Plus, the cost of ink has risen. If your forms require five or six pages, your patients won’t spend their ink.

The healthcare IT community has recognised the above issues and pounced on the perceived business opportunity. Automated intake solutions, including patient check-in kiosks, are now widely available to healthcare providers of all sizes. For some practices, they certainly do. The increased efficiency of an automated check-in process can be a revenue driver for large practices, especially those with long intake times.

“As a healthcare provider’s look for feasible ways to improve patient engagement and experience, the patient intake process presents an exciting opportunity and automating the intake process aligns with those preferences and expectations and can offer an effective path to increased patient engagement and improved outcomes from the start.”